Forlands Healthcare Ltd. is a Sheffield, South Yorkshire based company specialising in its own brand of carefully designed, quality equestrian products including horse rugs, head collars and grooming kits. Founded on a family's passion for horses, we take pride in all of our products and prices, but the most important aspect to us is customer satisfaction, we care about your horse and your experience using our products. All our products can be found in our online store and delivered throughout the UK.

Terms & Conditions

Also see our Privacy Policy

Forlands Healthcare Ltd. is a company registered in Endland and Wales with company number 7202435.

At Forlands Healthcare Ltd. we are passionate in ensuring all orders are processed with extreme care and efficiency.

All Forlands Healthcare Ltd. products are not for resale.

All Forlands Healthcare Ltd. prices stated in email or on the website include UK VAT at the current rate.

Product Enquiries

We are happy to help and advise customers. All enquiries should be directed to info@forlandshealthcare.co.uk.

Your order is only accepted once we have received payment from the buyer.

Responsibility for goods passes to the customer upon the goods being delivered to the address requested by the customer at the time of purchase.

In the claim of non-delivery, confirmation of delivery from the carrier will be presumed to constitute conclusive proof of delivery.

Returns

You may return goods by mail to the address below. We recommend that you send the goods by recorded delivery or by a secure method which requires a signature on delivery, as we cannot be held responsible for goods which are lost or damaged before they reach us.

Please include with the goods a copy of your online invoice or a written note including your name, address, email address, order number and reason for return. This will enable us to process the transaction efficiently while preventing fraudulent returns.

Customer rights according to Distance Selling Regulations 2005

- Customers may cancel the order within seven days of delivery by way of letter, fax or email. No cancellations can or will be accepted via telephone.

Customers cancelling their order by means of letter should obtain and retain a copy of the transmission report.

Customers who take the option to cancel the order should return the goods in undamaged condition in the original packaging, with all labels attached.

The cost of returning goods to Forlands Healthcare Ltd. are solely the customer's responsibility. Any costs incurred by Forlands Healthcare Ltd. as a result of the customer refusing or neglecting to pay for postage will be recovered from them.

Customers are reminded they have a legal duty of care whilst the goods are in their possession prior to return. Should they be returned in a used or damaged state, Forlands Healthcare Ltd. reserve the right to take appropriate legal action to recover costs.

Notice of cancellation and returns should be sent to:
Forlands Healthcare Ltd.
21 Gloucester Street
Sheffield
S10 2FS
United Kingdom